401 Oberlin

I lived here for two years and had no issues the first year. I had always been very pleased with the staff here. Maintenance was also more than timely, all really friendly and personable individuals. However, during the second year I was involved in an incident that made me realize how unprofessional, incapable, and rude the staff was here. My car was involved in a hit and run accident involving two other vehicles in the secured parking deck at 401. The police were called and suggested going to the office for more information in parallel with their inquiry. So, I went to the office after the accident on Sunday and the leasing agent on duty appeared to be inattentive and did not take any measures to assist with the situation as she said she had "other things to do" than sit with the police to review the tapes. As a resident, I was taken aback by how a situation involving the police, and three damaged cars, was not the highest priority at the time. I called the leasing office the next day and asked if I could speak with the manager. I was abruptly cut off and hung up on intentionally by one of the leasing agents (the same employee I spoke to in person the day before). She cut me off immediately after I asked to speak with the manager I mentioned the incident, pretending not to hear what I had just requested, refusing to allow me to speak with her manager. I felt this was very unprofessional. While I understand the apartment does not want to be involved and is not liable, the incident did happen on your property, my car was severely damaged with $11,000 in repair costs and so were others, with inadequate help to solve the issue. I'm also a paying tenant who resigned a lease right before the incident, which I am now regretting, and I do not appreciate the way I was treated in such a pressing matter. I suspect you have a standard policy and rigorous employee training for handling situations like this, but this was certainly not handled professionally or adequately by your team. I hope that Tribridge does not condone this sort of response to such an urgent situation. This has severely impacted my view of the apartments and I would not recommend this apartment complex to anyone.

Lived here for a couple of years. I've had a very good experience living in the apartment and the amenities, and the maintenance staff has been very responsive. On the flip side, they raised my rent by 10% each year. Some of the apartments are now renting at a price lower than what I would be paying if I'd stayed. They'll definitely price gouge you if you're too lazy to look elsewhere and move. Would not recommend for multi-year stay.